Privacy Policy

Onsu Wegner is responsible for the personal information received through this website and through direct mediation enquiries.

You can raise any privacy question by emailing [email protected].

If you contact Onsu, the information handled may include your name, email address, organisation, role, details about the dispute, parties or jurisdictions involved, urgency, and any information you choose to include in a message or email.

The website may also process limited technical information, such as browser, device, page and error information, where this is needed to keep the website secure and working.

Personal information is used to:

• respond to enquiries and referrals;
• carry out conflict checks and assess whether an appointment may be appropriate;
• arrange calls, mediation sessions and related administration;
• maintain records connected with mediation work;
• protect the website and diagnose technical issues; and
• comply with legal, regulatory or professional obligations.

The usual legal bases for handling this information are legitimate interests in responding to mediation enquiries and running the practice, steps taken before entering into an appointment, performance of an appointment where one is made, and compliance with legal obligations.

If you provide special category information, such as health, family, employment or other sensitive details, it will be handled only where relevant to the enquiry or mediation and where a lawful condition applies.

Mediation enquiries are treated with care. Information may be shared with service providers who support email, hosting, website operation, scheduling, document handling or professional administration. These providers are expected to handle information only for the relevant service.

Information may also be shared where required by law, court order, professional duty, safeguarding concern, or to prevent or report unlawful conduct. If a mediation is arranged, confidentiality will be governed by the mediation agreement and applicable law.

Some enquiries may involve parties, advisers, service providers or disputes outside the United Kingdom. Where information is transferred internationally, appropriate safeguards will be used where required.

Enquiry information is kept only for as long as needed to respond, complete conflict checks, administer any mediation work, resolve follow-up questions, and meet legal, accounting or professional record-keeping needs.

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information, and to complain to the UK Information Commissioner's Office.

To make a request, email [email protected]. Verification may be needed before a request can be fulfilled.

This website is intended to avoid non-essential tracking cookies. If analytics, advertising pixels or newsletter tools are added later, this policy should be updated and any required consent controls should be added.